Product updates
Release notes
The latest improvements, fixes, and launches across the RIDA platform.
Aug 2026
Smarter Delivery Verification
For secure two-factor deliveries, the app now checks the proof-of-delivery photo against the order's unit number to confirm the parcel reached the correct address, with configurable matching rules — reducing the risk of misdelivery.
Purpose-Built Delivery Camera
Introduced a built-in Rida camera with improved image-quality detection, supporting faster and more accurate capture for delivery verification.
Stronger Account Security
Drivers are now limited to one active device at a time, with other sessions automatically signed out to protect account access.
More Reliable Driver App
Resolved scanner and manual-input issues, improved proof-of-delivery upload speed, and extended the GPS signal-quality indicator to iOS so drivers can monitor tracking health on more devices.
Improved Recipient Communication
Recipients now receive a heads-up message when their delivery is the driver's next stop, with more consistent and reliable message routing.
Smarter Fleet Assignment & Batching
Refined driver-assignment and order-batching logic — including proximity-based assignment, faster re-assignment, and more efficient grouping of compatible orders — to improve speed and reliability at higher volumes.
Enhanced Operational Visibility
Added admin dashboard filters for recently active merchants and downloadable monitoring reports, alongside faster order processing and status updates.
Jul 2026
Stronger Unattended Delivery Proof
Improved Authorised-to-Leave handling, with drivers now recording the exact drop-off location and photo before completing an unattended delivery, and clearer visibility of where parcels were left.
Higher-Assurance Delivery Checks
Added optional proof-of-delivery on arrival and a protection timer that ensures a genuine delivery attempt is made before an order can be marked as failed — supporting stronger accountability for regulated and sensitive deliveries.
Improved Driver Reliability
Enhanced GPS accuracy with a clear in-app signal-quality indicator, more consistent location tracking, and automatic retry on proof-of-delivery uploads for fewer errors and smoother deliveries.
Real-Time Operational Monitoring
Added automated alerts for unassigned routes, lost driver signal, and idle drivers, helping operations teams surface and act on issues as they arise.
Smarter Job Prioritisation
Introduced high-priority, one-tap job offers and clearer handling for time-sensitive and cold-chain deliveries, improving responsiveness on urgent orders.
Expanded Enterprise Operations
Broadened support for same-day order submission, multi-warehouse routing, configurable GST handling, and enhanced integration capabilities for higher-volume enterprise workflows.
Stronger Compliance & Stability
Added driver onboarding checks, more accurate exception reporting on the dashboard, and resolved driver-app crash and syncing issues.
Jun 2026
Stronger Delivery Verification
Improved recipient verification to support more accurate and secure handovers on selected deliveries.
Enhanced Communication Privacy
Strengthened privacy controls for delivery-related communication, supporting safer interactions between drivers and recipients.
Clearer Delivery Updates
Improved delay and reschedule updates to provide clearer delivery status information when timings change.
Improved Delivery Visibility
Enhanced delivery status accuracy and visibility, helping customers and support teams track deliveries with more confidence.
Better Support for Sensitive Deliveries
Improved handling flows for deliveries that require additional checks, supporting stronger accountability for regulated or temperature-sensitive items.
More Reliable Reporting
Added reporting improvements to support clearer reconciliation and delivery performance review.
May 2026
Delivery Summary Emails
Get a clear overview of completed delivery activity in a single summary email.
Delivery Verification
More accurate, secure handovers with improved recipient and safe-place verification on selected deliveries.
Merchant Order Management
More reliable order syncing and more complete order creation, so delivery details stay accurate from the start.
Delivery Reporting
More detailed breakdowns by order type for a clearer view of delivery activity.
Delivery Tracking
Clearer status updates and delay notifications so you always know where a delivery stands.
Higher-Volume Operations
Expanded assignment and routing controls to support larger delivery workflows.
Driver App Reliability
Smoother pickup, location, and delivery handling with fewer repeated steps.
Bulk Order Windows
Resolved an issue that prevented bulk orders with identical start and end delivery windows from being placed.
Apr 2026
Custom Delivery Verification
Optionally require a PIN on specific deliveries based on the sensitivity or value of the items being shipped.
International Number Support
Clients in Singapore using non-local numbers can now place and track deliveries seamlessly.
Verification Transparency
Delivery reports now clearly show how each delivery was verified.
Privacy-First Proof of Delivery
Photos exclude faces and recipients to keep personal data protected.
Stronger Delivery PINs
More secure PIN options for delivery verification.
Round-Trip Deliveries
A more consistent end-to-end experience for round-trip deliveries.
Mar 2026
Two-Factor Authentication (2FA)
An extra layer of protection for account security.
Recipient Verification
A verification step that helps ensure parcels reach the right recipient.
Cancellation Reasons
Every cancelled order now records a reason, giving customers clearer updates.
Privacy-First Proof of Delivery
Photos no longer include faces or recipients.
Account Security
Enhanced account-security options for driver users.