Product updates
Release notes
The latest improvements, fixes, and launches across the RIDA platform.
Jun 2026
May 2026
Added
Delivery summary emails for a clearer overview of completed delivery activity.
Improvements
Recipient and safe-place delivery verification on selected deliveries, supporting more accurate and secure handovers.
Improvements
Merchant order syncing and order creation, so delivery information stays accurate from the start.
Improvements
Delivery reporting with more detailed breakdowns by order type.
Improvements
Delivery status updates and delay notifications for clearer tracking.
Improvements
Assignment and routing controls for higher-volume delivery workflows.
Improvements
Pickup, location, and delivery-handling flows to reduce repeated steps.
Fixed
Resolved an issue that prevented bulk orders with identical start and end delivery windows from being placed.
Apr 2026
Added
Custom delivery verification
optionally require a PIN on specific deliveries based on the sensitivity or value of the items being shipped.
Added
International phone number support, so clients in Singapore using non-local numbers can place and track deliveries.
Improvements
Delivery reports now indicate how each delivery was verified.
Improvements
Privacy-first proof of delivery
photos exclude faces and recipients to protect personal data.
Improvements
More secure delivery PIN options.
Improvements
A more consistent end-to-end experience for round-trip deliveries.
Mar 2026
Added
Two-Factor Authentication (2FA) for an extra layer of account protection.
Added
Recipient verification to help ensure parcels reach the right recipient.
Added
Mandatory cancellation reasons on cancelled orders, giving customers clearer updates.
Improvements
Privacy-first proof of delivery
photos no longer include faces or recipients.
Improvements