Product updates

Release notes

The latest improvements, fixes, and launches across the RIDA platform.

Jun 2026

May 2026

Delivery summary emails for a clearer overview of completed delivery activity.

Recipient and safe-place delivery verification on selected deliveries, supporting more accurate and secure handovers.

Merchant order syncing and order creation, so delivery information stays accurate from the start.

Delivery reporting with more detailed breakdowns by order type.

Delivery status updates and delay notifications for clearer tracking.

Assignment and routing controls for higher-volume delivery workflows.

Pickup, location, and delivery-handling flows to reduce repeated steps.

Resolved an issue that prevented bulk orders with identical start and end delivery windows from being placed.

Apr 2026

Custom delivery verification

optionally require a PIN on specific deliveries based on the sensitivity or value of the items being shipped.

International phone number support, so clients in Singapore using non-local numbers can place and track deliveries.

Delivery reports now indicate how each delivery was verified.

Privacy-first proof of delivery

photos exclude faces and recipients to protect personal data.

More secure delivery PIN options.

A more consistent end-to-end experience for round-trip deliveries.

Mar 2026

Two-Factor Authentication (2FA) for an extra layer of account protection.

Recipient verification to help ensure parcels reach the right recipient.

Mandatory cancellation reasons on cancelled orders, giving customers clearer updates.

Privacy-first proof of delivery

photos no longer include faces or recipients.

Account-security options for driver users.