Cookie & Similar Technologies Policy

Policy Owner: Data Protection Officer (DPO)

Effective Date: 7 July 2021

1. Application

This policy applies to users of Rida Global Pte. Ltd.’s websites and applications (“Rida”, “we”, “us”, or “our”), including app.rida.ai and rida.ai, as well as employees, contractors, and vendors who support or operate these services.

Rida is primarily operated from Singapore, and its services are generally accessed and used in Singapore. Rida complies with the Singapore Personal Data Protection Act (PDPA). Where applicable, this policy also reflects relevant principles under other data protection laws, including the EU General Data Protection Regulation (GDPR), for users accessing the services from jurisdictions where such laws apply.

2. Policy

Rida believes in transparency about the collection and use of data. This policy provides information about how and when Rida uses cookies for these purposes. Capitalized terms used in this policy but not defined have the meaning set forth in our Privacy Policy, which also includes additional details about the collection and use of information at Rida.

What are cookies and similar technologies?

Cookies are small text files sent by us to your computer or mobile device, which enable certain features and functionality. Cookies may be session-based (deleted when you close your browser) or persistent (stored for a longer period). In addition to cookies, we use similar technologies such as local storage, session storage, and IndexedDB to support authentication, security, and application functionality.

Does Rida use cookies and similar technologies?

Yes. Rida uses cookies and similar technologies to operate and secure its services, and to understand how the platform is used. These technologies are used across domains operated by Rida, including app.rida.ai and rida.ai. Rida also uses limited third-party services, such as Google Analytics and payment service providers, which may set cookies or similar technologies in accordance with their own policies.

How is Rida using cookies and similar technologies?

Some cookies and similar technologies are associated with an authenticated session and are used to maintain login state and access to one or more workspaces associated with an account, which may be used by multiple authorized users within an organization. Other technologies are not tied directly to your account and are used to collect aggregated usage information to help us understand platform performance and improve our services. These technologies help make interactions with the platform faster, more secure, and more reliable. Rida does not use cookies for advertising or marketing purposes.

Categories of use

• Authentication: If you're signed into the Services, cookies help Rida show you the appropriate information and support access to the Services.
• Security: Rida uses cookies to enable and support security features, and to help detect malicious activity.
• Preferences, features, and services: Cookies denote which language you prefer and what your communications preferences are. They can help fill out forms on our Sites more easily. They also provide you with features, insights, and customized content.
• Performance, Analytics, and Research: Cookies help Rida learn how well the Sites and Services perform. Rida also uses cookies to understand, improve, and research products, features, and services, including to create logs and record when you access our Sites and Services from different devices, such as your work computer or your mobile device.

What third-party cookies and similar technologies does Rida use?

Rida uses a limited number of trusted third-party service providers to support core platform functionality, security, and analytics. These providers may set cookies or similar technologies automatically when their services are used. The specific third-party providers used by Rida may change from time to time as the platform evolves, provided that any such providers are engaged for purposes consistent with this policy.

In addition, certain pages may link to or embed content from third-party websites or services (for example, scheduling tools such as Calendly). These third parties may set their own cookies or similar technologies when users interact with their services.

Such providers may include, but are not limited to:

• Cloud infrastructure and content delivery services
• Authentication and identity services
• Analytics services (e.g. Google Analytics)
• Payment processing and fraud prevention services
• Mapping and real-time communication services
• Scheduling or booking tools embedded or linked from Rida websites

Rida does not control the independent operation of these third-party technologies. Their use is governed by the respective providers’ privacy and cookie policies. Rida makes reasonable efforts to ensure that services integrated into its platform are configured in a manner consistent with this policy.

What choices do users have regarding cookies and similar technologies?

Users may manage or disable cookies and similar technologies through their browser settings. Please note that disabling certain cookies or similar technologies may impact the functionality, security, or availability of the Services.

Appendix A: Cookie Tables

The table below summarizes the cookies and similar technologies used across Rida’s websites and applications, including app.rida.ai and rida.ai.

Strictly Necessary Cookies and Similar Technologies

These cookies and similar technologies are required for the operation, security, and availability of the Services and cannot be disabled without impacting core functionality.

Performance, Analytics, and Research Cookies

These cookies and similar technologies collect aggregated usage information to help Rida understand platform performance and improve its services.

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