Product updates
Release notes
The latest improvements, fixes, and launches across the RIDA platform.
May 2026
Delivery Summary Emails
Get a clear overview of completed delivery activity in a single summary email.
Delivery Verification
More accurate, secure handovers with improved recipient and safe-place verification on selected deliveries.
Merchant Order Management
More reliable order syncing and more complete order creation, so delivery details stay accurate from the start.
Delivery Reporting
More detailed breakdowns by order type for a clearer view of delivery activity.
Delivery Tracking
Clearer status updates and delay notifications so you always know where a delivery stands.
Higher-Volume Operations
Expanded assignment and routing controls to support larger delivery workflows.
Driver App Reliability
Smoother pickup, location, and delivery handling with fewer repeated steps.
Bulk Order Windows
Resolved an issue that prevented bulk orders with identical start and end delivery windows from being placed.
Apr 2026
Custom Delivery Verification
Optionally require a PIN on specific deliveries based on the sensitivity or value of the items being shipped.
International Number Support
Clients in Singapore using non-local numbers can now place and track deliveries seamlessly.
Verification Transparency
Delivery reports now clearly show how each delivery was verified.
Privacy-First Proof of Delivery
Photos exclude faces and recipients to keep personal data protected.
Stronger Delivery PINs
More secure PIN options for delivery verification.
Round-Trip Deliveries
A more consistent end-to-end experience for round-trip deliveries.
Mar 2026
Two-Factor Authentication (2FA)
An extra layer of protection for account security.
Recipient Verification
A verification step that helps ensure parcels reach the right recipient.
Cancellation Reasons
Every cancelled order now records a reason, giving customers clearer updates.
Privacy-First Proof of Delivery
Photos no longer include faces or recipients.
Account Security
Enhanced account-security options for driver users.
